Frequently Asked Questions:

How do I get medication refills?

The best way is to request a medication refill directly from your pharmacy. If you do not have any refills left, your pharmacy will automatically send us a request. Please call at least 5 days before you will run out of medicine to allow for days your doctor may not be in the office.  Controlled substances will not be refilled when the office is closed including nights, weekends, and holidays. 

How do I reach a physician when the office is closed?

Our physicians work to take care of you and your family 24 hours a day. If you feel that you need to speak with a doctor urgently when the office is closed, you can call the office and leave a message with our answering service and the on call doctor will contact you. This service is provided for urgent matters only. Routine issues such as prescription refills and referrals should be addressed during office hours. Please remember to change your phone setting to accept calls from blocked phone numbers in order for the on call doctor to reach you.
If you have a true medical emergency, call 911.

Who do I call for a billing question?

Please call A-Stat Medical Billing at (401) 723-5533 for all billing questions.

How do I get a referral to a specialist?

Your physician can manage most problems. However, there may be some issues that require referral to a specialist. We expect our patients to be seen by their doctor prior to requesting a referral. Once your PCP evaluates your problem, a decision can be made regarding referral to a specialist. If you choose to see a specialist without a referral, we cannot guarantee that a backdated referral will be given.

What if I need a lab or xray after seeing the doctor?

In our new location, East Side Clinical Lab and XRA Medical Imaging are both located in the same office building. 

My doctor says I need a test or to see a specialist and he will be keep me in the network. What does this mean?

Our physicians are involved in the Integra Accountable Care Organization affiliated with Care New England. Being part of a large and growing healthcare network (comprising hospitals, primary care physicians and specialists) allows us to deliver high quality, cost efficient care to our patients. In order to participate in the network, we strive to refer our patients to other physicians in the same network who share our high-quality standards. We may also ask you to have your tests done at certain locations. This allows us to get the test results and correspond with your specialist more quickly than if you go outside of the network.